SHAMIKA ROSS
Glenwood,IL
Summary
Dedicated Customer Service Specialist with over 8 years of experience in customer service seeking to obtain a position that will enable me to utilize my communication and rapport building skills to contribute to overall productivity in a professional environment.
Overview
15
15
years of professional experience
Work History
Sales Agent
InsureOne
Dolton, IL
06.2016 - 01.2019
- Wrote and maintained policies with several Insurance companies according to policyholder’s coverage needs and budget
- Warm called 40-70 web and referral generated prospects to help meet store, district and company goals
- Created and maintained electronic and paper files for both clients and prospects
- Multitasked servicing walk-ins and clients over the phone by implementing open communication
- Acted as a liaison between policyholders and Insurance companies to meet needs and requirements for both parties
Representative
Be The Forum Printing Services
Chicago, IL
05.2012 - 06.2016
- Provided customers with impeccable service
- Answered phones and corresponded with customers via electronic mail
- Performed multiple duties that aided with the overall operations of the business
Front End Lead
Best Buy
Homewood, IL
07.2010 - 06.2012
- Assisted customers and trained cashiers on POS transactions and customer service
- Attached the appropriate accessories, protection and service plans to products
- Performed opening and closing duties, i.e
- Powering up and balancing the registers
Dispatcher
Village of
Ford Heights, IL
10.2007 - 03.2010
- Answered phones and prioritized calls according to seriousness of calls
- Transmitted and relayed calls to officers via dispatch radio
Secretary
Revolving Doors, Inc
Chicago Heights, IL
02.2006 - 10.2009
- Answered phones and routed customer calls for credit repair inquiries
- Created and maintained client files
- Scheduled appointments and maintained calendars
- Typed collection letters
Education
Healthcare Specialist
Ivy Tech Community College of Indiana
Indianapolis, INundefined
Chicago State University
High School Diploma - undefined
Marian Catholic High School
Skills
- Microsoft Applications
- Accurate typist of 55 wpm
- Fast learner and quick to adjust
- Empathetic listener
- Great at reading people
Timeline
Sales Agent
InsureOne
06.2016 - 01.2019
Representative
Be The Forum Printing Services
05.2012 - 06.2016
Front End Lead
Best Buy
07.2010 - 06.2012
Dispatcher
Village of
10.2007 - 03.2010
Secretary
Revolving Doors, Inc
02.2006 - 10.2009
Healthcare Specialist
Ivy Tech Community College of Indiana
undefined
Chicago State University
High School Diploma - undefined
Marian Catholic High School
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