Summary
Overview
Work History
Education
Skills
Timeline
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Shamila Narain

Schenectady

Summary

Results-driven Patient Access Supervisor with a strong focus on team management, HIPAA compliance, and customer service. Enhanced onboarding efficiency and streamlined patient flow to improve operational effectiveness.

Dynamic Patient Access Supervisor with over a decade of experience in healthcare operations. Known for effective problem solving and strong leadership skills, successfully optimizing patient scheduling and enhancing staff training programs to ensure top-tier service delivery.

Overview

23
23
years of professional experience

Work History

Patient Access Supervisor

Ellis Medicine
Schenectady, NY
05.2016 - 05.2026
  • Supervised patient access operations, ensuring timely registration and accurate insurance verification.
  • Developed and implemented training programs for new staff, enhancing onboarding efficiency.
  • Managed daily scheduling processes, optimizing resource allocation for patient appointments.
  • Collaborated with clinical teams to streamline patient flow and reduce wait times.

Call Center Supervisor

Ellis Medicine
Schenectady, NY
04.2003 - 05.2016
  • Supervised daily operations of call center, ensuring compliance with service standards and policies.
  • Developed training programs for new employees, enhancing knowledge and performance across teams.
  • Implemented quality assurance processes, improving customer satisfaction and service efficiency.
  • Coordinated schedules and workloads, optimizing resource allocation and staff productivity.
  • Resolved escalated customer issues promptly, maintaining high levels of client retention and loyalty.

Education

Associate of Science - Gerontology

Hostos Community College
Bronx, NY
03-1996

Skills

  • HIPAA compliance
  • Effective problem solving
  • Team management
  • Insurance verification
  • Strong leadership
  • Customer service
  • Friendly and outgoing
  • Multitasking and organization

Timeline

Patient Access Supervisor

Ellis Medicine
05.2016 - 05.2026

Call Center Supervisor

Ellis Medicine
04.2003 - 05.2016

Associate of Science - Gerontology

Hostos Community College

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Shamila Narain