Shamim Ali
Sterling Heights,MI
Summary
Accomplished professional who excels at dealing with diverse groups of individuals in a fast-paced, time-sensitive environment. Skilled at identifying the needs of the individual to better assist them in meeting their needs. Excels at obtaining information and entering it into the computer system for further processing. Experienced at determining the root cause of failures to prevent payment delays and closeout transactions accordingly.
Overview
19
19
years of professional experience
Work History
Patient Care Technician
Ascension St. John Hospital
Detroit, MI
01.2024 - Current
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Observation
Compass Group USA
Detroit, MI
08.2023 - 01.2024
- Participated actively in ongoing education opportunities, staying current with industry best practices for effective patient observation techniques.
- Provided direct personal patient observation, care, and assistance to Number patients per shift in Type medical facility.
- Continuously updated knowledge of best practices in patient observation through ongoing professional development opportunities.
- Improved patient satisfaction by providing efficient and thorough dental care.
- Documented daily progress notes, detailing patient behavior, intervention outcomes, and any relevant observations.
- Ensured patient safety through close observation, fall prevention measures, and adherence to infection control protocols.
- Conducted thorough assessments to identify potential risks, ensuring timely intervention and support for patients in crisis.
- Reported patient requests, concerns, and other observations to staff.
CUSTOMER SERVICE AGENT
DMI
Troy, MI
01.2020 - 01.2021
- Resolved customer inquiries about products and services available
- Presented a positive and professional demeanor in all interactions
- Remained abreast of company practices, procedures, and policies
- Identified areas of improvement and mentored other associates
BARTENDER / BARBACK
RBHV Troy LLC
Troy, MI
01.2010 - 01.2020
- Maximized customer satisfaction through prompt and friendly interactions
- Obtained beverage orders from guests to aid in meeting their needs
- Ensured quick and accurate delivery of food and beverage items to guests
- Increased revenue by suggesting additional menu items to compliment the guests’ meal
- Totaled out the guest check and processed payments via cash or charge
- Produced shift audits at the end of the shift to identify inconsistencies
CASHIER
Taz Link
Hamtramck, MI
01.2008 - 01.2010
- Utilized cash registers to process cash transactions for customers
- Scanned goods into the system and collected payments for outstanding items
- Issued receipts, refunds, and change to customers
- Resolved complaints promptly and guided customers in making informed decisions
- Always maintained a clean and orderly checkout station
- Maximized customer satisfaction through prompt and professional interactions
- Kept detailed reports outlining all transactions processed throughout the shift
TEAM LEADER
Nyx Inc.
Livonia, MI
01.2006 - 01.2008
- Trained and cross-trained new operators on how to use the molding machine and other components
- Prevented quality control issues by monitoring product production and tracking production and rejects hourly
- Recorded information and paperwork into the system quickly and efficiently
Education
General Coursework -
Wayne County Community College
Skills
- Customer Service
- Transaction Management
- Payment Processing
- Conflict Resolution
- Staff Development
- Records Management
- Quality Assurance
- Telephone Etiquette
- Communication
- Data Entry
- Leadership
Timeline
Patient Care Technician
Ascension St. John Hospital
01.2024 - Current
Patient Observation
Compass Group USA
08.2023 - 01.2024
CUSTOMER SERVICE AGENT
DMI
01.2020 - 01.2021
BARTENDER / BARBACK
RBHV Troy LLC
01.2010 - 01.2020
CASHIER
Taz Link
01.2008 - 01.2010
TEAM LEADER
Nyx Inc.
01.2006 - 01.2008
General Coursework -
Wayne County Community College