Shamira Williams
Atlanta,GA
Summary
Customer-oriented professional with experience assisting customers in wheelchairs by transporting to designated locations. Aces at maintaining professional passenger relations and team communication. Safety-minded when navigating busy areas to avoid other individuals and objects.
Overview
8
8
years of professional experience
Work History
Wheelchair Agent
Menzies Aviation
Atlanta, MI
08.2026 - Current
- Operated wheelchair equipment to transport individuals safely.
- Assisted passengers with mobility needs at airport terminals.
- Provided timely support to enhance passenger experience and comfort.
- Communicated effectively with team members and passengers.
- Collaborated with airport staff to ensure smooth operations.
- Maintained cleanliness and functionality of wheelchairs and equipment.
- Followed safety protocols during passenger assistance tasks.
Security Officer
Allied Universal Security Services
Atlanta, GA
06.2025 - 08.2025
- Conducted regular patrols to identify potential security risks and hazards.
- Monitored premises to ensure safety and security for all personnel.
- Assisted in emergency response procedures during incidents and evacuations.
- Collaborated with law enforcement to address security concerns effectively.
Transportation Security Officer
Transportation Security Administration, TSA
Atlanta, GA
07.2022 - 05.2025
- Conduct thorough inspections to identify prohibited items or threats.
- Screen baggage and passengers using advanced scanning technology.
- Monitor passenger behavior for suspicious activities or actions.
- Collaborate with law enforcement to maintain security protocols.
- Provide clear instructions to passengers during security procedures.
- Maintain compliance with federal regulations and TSA policies.
Mail Agent
Unifi Aviation
Atlanta, Georgia
09.2021 - 07.2022
- Operated mailing equipment to prepare shipments for delivery.
- Sorted and distributed incoming mail to designated departments.
- Maintained accurate records of mail transactions and inventory.
- Collaborated with team members to streamline mail processing workflows.
- Assisted in training new staff on mail handling procedures.
- Ensured compliance with safety protocols in all mail operations.
Cabin Cleaner
Delta Global Services
Atlanta, Georgia
04.2019 - 09.2021
- Cleaned cabin interiors to maintain high standards of cleanliness and hygiene.
- Inspected and stocked supplies for each flight to ensure readiness.
- Collaborated with team members to complete cleaning tasks efficiently.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted in training new staff on proper cleaning procedures and standards.
- Reported maintenance issues and damages to cabin structures promptly.
Package Handler
UPS
Atlanta, Georgia
08.2018 - 04.2019
- Sorted packages by destination and priority levels for efficient distribution.
- Operated package scanning equipment to track shipments accurately.
- Loaded and unloaded delivery trucks using safe handling techniques.
- Maintained a clean and organized work area to ensure safety compliance.
- Trained new employees on proper package handling procedures and safety protocols.
- Collaborated with team members to meet daily shipping targets effectively.
Education
Coretta Scott King Young Women's Leadership Academy
Atlanta, GASkills
- Wheelchair operation
- Passenger assistance
- Equipment maintenance
- Mobility aid management
- Safety protocol adherence
- Compliance with regulations
- Emergency response
- Customer service
- Collaboration with staff
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Wheelchair Agent
Menzies Aviation
08.2026 - Current
Security Officer
Allied Universal Security Services
06.2025 - 08.2025
Transportation Security Officer
Transportation Security Administration, TSA
07.2022 - 05.2025
Mail Agent
Unifi Aviation
09.2021 - 07.2022
Cabin Cleaner
Delta Global Services
04.2019 - 09.2021
Package Handler
UPS
08.2018 - 04.2019
Coretta Scott King Young Women's Leadership Academy