Shammara Maloof
Analyst
Hialeah,FL
Summary
7 years experience serving in high volume atmospheres, while maintaining a positive attitude and a great sense of enthusiasm during peak hours.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Bartender, & Waitress
BJ’s Restaurant & Brewhouse
Pembroke Pines, FL
02.2018 - Current
- Earned a reputation as an expert in handling difficult and hard-to-please guests
- On numerous occasions, turned unhappy guests into raving fans
- Mentored and assisted in the training of 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
- Memorized restaurant’s beer stock and appropriate entrée pairings, leading to daily beer sales averaging $200, fully 15% higher than company average
- Ranked consistently as the #1 pooled tip earner in the restaurant for 10 months in a row
- Served great quality food to guests and made sure their dining experience was phenomenal.
Processor/Closer
Icon Title Inc
Sunset, FL
12.2019 - 02.2021
- Ordering, reviewing and disclosing matters on surveys, searches, insurance certificates, sales contracts etc.
- Reviewing and clearing liens, judgments and other requirements on title commitments and lender closing instructions for compliance status.
- Record, issue and send all post-closing documents and final policies to owners and lenders.
- Developed follow-up process for excellent customer service, including greeting customers, answering phones, sending emails and faxes to loan officers and agents, and tending to their needs.
- Created and managed new files, ordering title, clearing titles, writing binders, and other processing work to close files.
Assistant Product Manager / Business Development Associate
Cell Network Inc
Doral, FL
01.2018 - 03.2020
- Achieved sales growth objectives for product portfolio by developing sales tools, improving sales engagement, and identifying growth opportunities by market segment
- Completed in-depth analyses for business optimization projects boosting revenue by 5.3%
- Continually analyzed sales and review performance to react and impact future deliveries
- Retrieved and compiled information from financial documents and performed research to collect and analyze data through Excel
- Advised upper management and sales team in decision making regarding transactions with clients
- Other
- Honors: Deans list: Fall 2016, Spring 2017, Fall 2019, Spring 2020, Fall 2020
Education
Bachelor of Business Administration (BBA) - International Business & Marketing
Florida International University (FIU)
08.2016 - 05.2021
Skills
Microsoft Word, Excel, Powerpoint, and Quickbooks Advanced proficiency in Qualia, and Adobe Acrobatundefined
Timeline
Processor/Closer
Icon Title Inc
12.2019 - 02.2021
Bartender, & Waitress
BJ’s Restaurant & Brewhouse
02.2018 - Current
Assistant Product Manager / Business Development Associate
Cell Network Inc
01.2018 - 03.2020
Bachelor of Business Administration (BBA) - International Business & Marketing
Florida International University (FIU)
08.2016 - 05.2021
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