Shamona Williams
Dallas
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbuck's Coffee
Dallas
06.2014 - Current
- Supervised daily operations and maintained high service standards in a fast-paced environment.
- Trained and mentored new team members on coffee preparation and customer service skills.
- Coordinated shift schedules to optimize staffing levels and ensure efficient workflow.
- Resolved customer complaints promptly, ensuring a positive experience for all patrons.
- Managed inventory levels and placed orders to maintain product availability at all times.
- Conducted regular quality checks on beverages and food items to uphold brand standards.
Cashier
Whataburger
Dallas
05.2013 - 11.2014
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided excellent customer service, addressing questions and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Handled cash management, ensuring accurate till reconciliation at shift end.
Education
Medical Billing And Coding -
Everest College
Dallas , TX05-2010
Skills
- Team leadership
- Employee training
- Inventory management
- Quality control
- Shift scheduling
- Customer service
Timeline
Shift Supervisor
Starbuck's Coffee
06.2014 - Current
Cashier
Whataburger
05.2013 - 11.2014
Medical Billing And Coding -
Everest College