Summary
Overview
Work History
Education
Skills
Software
Additional Information
Languages
Citizenship
Contact Information
Timeline
Generic

SHAMS ALBAEDAWE

ARLINGTON ,VA

Summary

Dynamic retail professional with extensive experience at TJ Maxx, excelling in sales expertise and customer service. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective coaching and problem-solving. Skilled in money handling and data entry, with a flexible schedule to meet business needs.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

TJ Maxx, TJX Companies
07.2024 - 06.2025
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Retail Sales Manager

TJ Maxx, TJX Companies
06.2022 - 06.2024
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Cashier

TJ Maxx, TJX Companies
06.2021 - 05.2022
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Education

Diploma - English-as-a-Second-Language Education

College of Southern Idaho Universtit
05-2021

Bachelor of Science - Civil Engineering

Mustansiriyah University
Baghdad, Iraq
09-2014

Skills

  • Account assistance
  • Sales expertise
  • Suggestive selling
  • Flexible schedule
  • Problem-solving
  • Data entry
  • Money handling
  • Time management

Software

Word and google drive

Additional Information

Current address: Baghdad, AL-Dora City

Languages

Arabic
Native or Bilingual
English
Professional Working

Citizenship

Dual Citizenship: Iraqi and U.S.A

Contact Information

Phone Number : 07711469390

Second Email: Shames_ahmed53@yahoo.com

Timeline

Retail Sales Associate

TJ Maxx, TJX Companies
07.2024 - 06.2025

Retail Sales Manager

TJ Maxx, TJX Companies
06.2022 - 06.2024

Retail Cashier

TJ Maxx, TJX Companies
06.2021 - 05.2022

Diploma - English-as-a-Second-Language Education

College of Southern Idaho Universtit

Bachelor of Science - Civil Engineering

Mustansiriyah University

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