Summary
Overview
Work History
Education
Skills
Timeline
Server
Shams Khan

Shams Khan

Miami,FL

Summary

Adept at elevating guest experiences through exceptional customer service and efficient cash handling, honed across roles at Doya Restaurant and Emirates Flight Catering. Skilled in multitasking and POS systems, I consistently enhance service quality, demonstrating a strong work ethic and a focus on collaborative success.

Overview

4
4
years of professional experience

Work History

Server

Doya Restaurant
06.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Chef

Ritz-Carlton
05.2023 - 05.2024

Cooking in live kitchen and interacting with guests, sometimes taking order and serving food

Server

Emirates Flight Catering
04.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Park Hotel
03.2021 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor Of Tourism Studies - Tourism And Hospitality

IGNOU
Kolkata
01.2023

Hotel Management And Catering Technology - Hospitality

IAM
Kolkata WB
05.2021

Diploma In Hotel Operations - Hospitality

Institute of Advance Management
Kolkata
11.2020

Skills

  • Strong Work Ethic
  • customer service
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • Sales
  • Food safety understanding
  • Sales Techniques
  • Food safety practices
  • Performance Improvement
  • Point of sale operation
  • Relationship Management
  • Allergy awareness
  • Food sales and promotion
  • Wine service
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Multitasking

Timeline

Server

Doya Restaurant
06.2024 - 10.2024

Chef

Ritz-Carlton
05.2023 - 05.2024

Server

Emirates Flight Catering
04.2022 - 04.2023

Server

The Park Hotel
03.2021 - 03.2022

Bachelor Of Tourism Studies - Tourism And Hospitality

IGNOU

Hotel Management And Catering Technology - Hospitality

IAM

Diploma In Hotel Operations - Hospitality

Institute of Advance Management
Shams Khan