Shamsunnaher Sharmin
Detroit,MI
Summary
Driven and dependable professional with experience at Sonali Exchange and Edustaff, excelling in customer service and cash handling. Demonstrated ability to improve customer satisfaction and manage classroom behavior effectively, showcasing strong work ethic, patience, and empathy. Achieved high accuracy levels in transactions and was frequently requested as a substitute teacher, reflecting trusted performance and time management skills.
Overview
4
4
years of professional experience
Work History
Cashier
Sonali Exchange
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Substitute Teacher, K-12
Edustaff
02.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Masters In Social Science - Economics
National University of Bangladesh
Bangladesh11.2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Time management skills
Timeline
Cashier
Sonali Exchange
08.2024 - Current
Substitute Teacher, K-12
Edustaff
02.2021 - Current
Masters In Social Science - Economics
National University of Bangladesh