Shana Alvey
Chattanooga,Tn
Summary
Results-driven Business Development Representative known for productivity and efficient task completion. Skilled in lead generation, market research, and strategic planning. Excel at communication, negotiation, and relationship building to foster partnerships and drive growth. Committed to leveraging these skills to contribute positively to team goals and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Representative
Rimrock Technology Solutions
Carrollton, TX
06.2016 - 01.2022
- Responded promptly to inquiries from prospects regarding products and services offered by the company.
- Identified key decision makers within target companies and initiated contact with them.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Built strong relationships with existing customers through ongoing communication.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
Customer Service Representative
Convergys
Chattanooga, TN
01.2013 - 06.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Diploma -
Ooltewah High School
06.2006
Skills
- Customer Relationship Management
- Cold-calling
- Relationship Building
- Marketing
- Lead Generation
- Sales
- Web technologies and services
- Proficient with CRM Software
Certification
- Salesforce Sales Development Representative Professional Certificate
- ITIL
Timeline
Business Development Representative
Rimrock Technology Solutions
06.2016 - 01.2022
Customer Service Representative
Convergys
01.2013 - 06.2016
Diploma -
Ooltewah High School