Shana Arnett

• Responded promptly to catastrophic events, providing critical support and reassurance to customers during crises.
• Maintained up-to-date knowledge of products and services, enabling accurate and timely assistance for customer inquiries.
• Addressed home automation issues stemming from weather-related accidents and insurance events.
• Trained and supported new customer service representatives, fostering a collaborative environment to improve overall team capabilities.

• Handled inbound calls for BCBS of California, resolving customer inquiries and concerns.
• Provided customer service for Amazon Seller Account, addressing issues and ensuring satisfaction.
• Assisted customers remotely with inquiries and support issues, enhancing overall customer experience.

• Coordinated logistics operations to optimize transportation and distribution processes.
• Managed inventory levels to ensure product availability and timely shipments.
• Analyzed shipment data to improve delivery schedules and reduce delays.
• Facilitated the loading and unloading of Walmart trucks to ensure efficient delivery of goods.

• Collections -Home Depot, Gateway PC, Radio Shack
• Managed inbound and outbound customer service communications, addressing inquiries and resolving concerns effectively
• Delivered roadside assistance to stranded motorists, ensuring timely support and resolution of their issues

• Assisted dentists during procedures, ensuring instruments were ready and organized.
• Prepared treatment rooms by sterilizing tools and setting up necessary equipment.
• Executed sterilization procedures in laboratory settings, ensuring safety and compliance with health regulations.
• Delivered patient services and care in a professional setting, improving overall patient experience.
• Managed patient records using dental software, maintaining confidentiality and accuracy.

• Operated forklift to transport materials and products, maintaining workflow within the warehouse.
• Assisted warehouse team by executing various tasks, contributing to smooth and efficient operations.
• Fulfilled stationary orders for global Eastman clients, ensuring timely delivery and accuracy.
• Shipping & Receiving
• Inventory

Automobile Production line worker

ROG operator/rubber on glass machine

• Operated production machinery to maintain efficient workflow and high-quality output.
• Monitored equipment performance and conducted routine maintenance to ensure reliability.