Shana Ealy
Southfield,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
City Of Southfield
Southfield, MI
2/5/24 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Patient Access Representative
R1 Rcm
Southfield, MI
05.2018 - 01.2024
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
Patient Service Representative
Henry ford health system
Detroit, MI
04.2017 - 02.2018
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
Assembly Line Production Worker
Bridgewater
Detroit, MI
04.2012 - 09.2015
- Performed quality checks on products to ensure they met company standards.
- Organized production line equipment and materials for assembly tasks.
- Assembled components according to established procedures and safety protocols.
Cashier Team Lead
McDonald’s
Detroit, MI
04.2008 - 12.2011
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Education
Some College (No Degree) - Medical Billing And Coding
Dorsey School of Business
Roseville, MISkills
- Basic life support knowledge
- Emergency Medical Instruction
- Information Gathering and Relay
- Database Queries
Timeline
Patient Access Representative
R1 Rcm
05.2018 - 01.2024
Patient Service Representative
Henry ford health system
04.2017 - 02.2018
Assembly Line Production Worker
Bridgewater
04.2012 - 09.2015
Cashier Team Lead
McDonald’s
04.2008 - 12.2011
911 Dispatcher
City Of Southfield
2/5/24 - Current
Some College (No Degree) - Medical Billing And Coding
Dorsey School of Business
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