Shana Gaines-Smith

• Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
• Reduced wait times for patients by implementing efficient check-in and check-out procedures.
• Improved medical team collaboration by coordinating schedules, meetings, and conferences.
• Increased office efficiency with effective management of medical records and documentation.
• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.

This was a remote contingent position

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Streamlined support procedures for quicker response times, resulting in higher client retention rates.
• Established a knowledge base for efficient issue resolution, reducing ticket backlog significantly.
• Collaborated with cross-functional teams to develop and implement effective support strategies within the aba therapy, speech therapy, and occupational therapies pediatric clients.

• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
• Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
• Reduced wait times and improved patient flow by coordinating efficient room allocations for dental procedures.
• Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
• Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed office operations while scheduling appointments for department managers.