SHANA HOWARD
Ridgeland,SC
Summary
To Obtain a challenging position with an organization that will offer Objective opportunities for further development of professional and interpersonal skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Dispatcher
Cable ONE
02.2019 - Current
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicate with technicians to coordinate timely arrival time.
- Direct dispatching, routing, and tracking of fleet 15 vehicles.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
- Facilitate communications between customers and field tech to answer questions or resolve concerns.
- Schedule and organize routes.
- Monitor vehicle locations to coordinate timely arrivals.
- Adapt quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Oversee route and condition of field techs to manage daily schedule and maintain organized shifts.
Receptionist
Coggin Honda Jacksonville
8 2016 - 07.2018
- Welcomes visitors by greeting them; in person or on the telephone; operating switchboard; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- maintains security by following procedures; Take in payments for Tags/Registration.
Night Auditor
Qualit Inn & Suites
11.2017 - 07.2018
- Checked hotel guests in and out in a professional and friendly manner.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed late check-ins and directed guests to rooms and facilities.
- Documented accounts and logs throughout shift to keep up with all requirements.
Senior Assistant Manager Office Manager
Security Finance
05.2003 - 12.2015
- Maintained a current knowledge of department operating policies and procedures.
- Met and exceeded monthly goals, customer service, daily deposits, opened and closed office daily (key holder), federal and state tax preparations, collection calls, type 45wpm, followed company policy and privacy standards, maintained and balanced cash drawer, daily cash handling (exceeding $1000), payment posting, solicit customers for new accounts and increase in loans, excellent professional telephone etiquette, filing, loan processing and approval.
Education
No Degree - Real Estate
Real Estate School of Sucess
Columbia, SC01-2024
Master Cosmetologist - Cosmetology
Virginia College
Jacksonville, FL2018
High School Diploma -
Jasper County High
Ridgeland, SC2002
Skills
- Quick learner
- People-oriented
- Personable
- Cash handling and management
- Retail sales
- Goal-oriented
- Multi-line phone talent
- Skilled problem solver
- Positive and friendly
- Strong client relations
Certification
- Licensed Realtor - 2024
- All of South Carolina, KW Preferred - 2024
Timeline
Dispatcher
Cable ONE
02.2019 - Current
Night Auditor
Qualit Inn & Suites
11.2017 - 07.2018
Senior Assistant Manager Office Manager
Security Finance
05.2003 - 12.2015
Master Cosmetologist - Cosmetology
Virginia College
High School Diploma -
Jasper County High
- Licensed Realtor - 2024
- All of South Carolina, KW Preferred - 2024
Receptionist
Coggin Honda Jacksonville
8 2016 - 07.2018
No Degree - Real Estate
Real Estate School of Sucess
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