Shana Kent
North Port,FL
Summary
Proven workforce professional adept in data entry and customer service, enhanced office efficiency and customer satisfaction. Skilled in managing high-volume tasks with a positive attitude, showcasing strong problem-solving abilities and a dedication to team collaboration. Achieved seamless operational flow and increased client engagement through effective administrative support and social media knowledge. I have been able to apply these skills and experience to different areas in the community.
I took seven years to do the most important job I feel like I could take on. I was a full time stay at home mom which helped me gain a whole new set of skills and experiences that I know I can apply to any future position.
In this time I was able to learn what my real passion was of fitness knowledge and health. Not only has this been a hobby but now a lifestyle that I look forward to sharing with others.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Office Assistant/ Secretary
Owens Moving and Packing
03.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and new customer inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Marketing and scheduling all bookings.
- Field work - packing and loading boxes and furniture.
- Project resolutions. Assisting customers not only in the booking process but addressing and assisting in any problems or concerns they might have.
Bartender/Restaurant Server
The Mission Mexican Restaurant
07.2012 - 07.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Excelled in being a team player and working well with different personalities; but also being able to take charge and be self sufficient.
Education
St. Petersburg/ Gibbs Campus
St. Petersburg, FL 08.2019 - 05.2021
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Prioritizing Work
- Office Management
- Appointment Scheduling
- Strong Problem Solver
- Social media knowledge
Certification
- CPT - Certified Personal Trainer (NASM)
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
French
Full Professional
Timeline
Office Assistant/ Secretary
Owens Moving and Packing
03.2021 - Current
St. Petersburg/ Gibbs Campus
08.2019 - 05.2021
Bartender/Restaurant Server
The Mission Mexican Restaurant
07.2012 - 07.2014
- CPT - Certified Personal Trainer (NASM)
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
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