Shana McCleland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist
Goodhue County Public Works
03.2022 - Current
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent relationships within the public through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted in the onboarding process of new team members by providing training materials, coordinating schedules, and providing support during the transition period.
- Applied effective time management techniques to meet tight deadlines.
- Prepared and submitted payroll to main Human Resources department.
- Gained extensive knowledge in data entry, analysis and reporting.
Service Administrator
Superior Mechanical
03.2020 - 03.2022
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Scheduled customer appointments for a the surrounding area of Rochester, MN from commercial to residential.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Assistant Teacher
Under The Rainbow Early Education Center
04.2017 - 03.2020
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Established positive relationships with students and families.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Monitored classroom to verify safe and secure environment.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Incorporated music, art and literature into curriculum.
Usher/Cashier
Red Wing Cinema 8
03.2016 - 04.2017
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, and after each event or performance.
Education
High School Diploma -
Red Wing High School
Red Wing, MN06.2018
Skills
- Strategic Planning
- Customer Service
- Calendar Management
- Document retrieval
- Payroll and budgeting
- Excel spreadsheets
- High Volume Phone Inquiries
- Remote Conferencing
- Documentation and Recordkeeping
- Data Entry
- Bookkeeping
Timeline
Administrative Support Specialist
Goodhue County Public Works
03.2022 - Current
Service Administrator
Superior Mechanical
03.2020 - 03.2022
Assistant Teacher
Under The Rainbow Early Education Center
04.2017 - 03.2020
Usher/Cashier
Red Wing Cinema 8
03.2016 - 04.2017
High School Diploma -
Red Wing High School