Shana Sapp

Real Estate Sales

• Conducted property showings, highlighting features and benefits to potential buyers
• Assisted clients with market analysis, identifying trends and pricing strategies
• Facilitated negotiations between buyers and sellers to ensure successful transactions
• Developed comprehensive marketing materials to promote listings effectively
• Established strong client relationships through consistent communication and follow-ups
• Coordinated open houses, attracting multiple prospective buyers and enhancing visibility
• Conducted comprehensive market analysis to provide accurate property valuations and pricing recommendations.
• Assisted in the preparation of legal documentation, ensuring accuracy and compliance with real estate regulations.
• Collaborated with mortgage lenders, title companies, and attorneys to ensure smooth transaction processes for all parties involved.
• Educated first-time homebuyers on the purchasing process, empowering them with the knowledge necessary to make informed decisions.
• Negotiated favorable contract terms for clients, leading to successful transactions and high levels of client satisfaction.
• Built strong relationships with clients by consistently providing exceptional customer service and maintaining open lines of communication.
• Facilitated seamless transactions by coordinating inspections, appraisals, and closings according to established timelines.

• Managed all daily operations.
• Managed day-to-day business operations.
• Ensured compliance of regulations, maintaining proper documentation and licensing requirements.
• Trained and motivated employees to perform daily business functions.
• Oversaw inventory management.
• Oversaw the hiring process.
• Created employee work schedules and timesheet records.
• Payroll

• Resolved customer inquiries efficiently, ensuring high satisfaction level.
• Created and dispatched service calls to servicemen and meter technicians.
• Reported and dispatched outages and troubleshooting to Servicemen.
• Developed training materials for new hires.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy and understanding while staying within company policies.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Pulled and issued daily collection orders for meter technicians.
• Cashier- collected payments at front counter and drive thru with accuracy professionalism.
• Created daily bank deposits.
• Managed billing inquiries and payment processing through internal systems, ensuring accuracy.
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated bills, meter readings, updated accounts, and maintained detailed records.
• Identified and resolved discrepancies and errors in customer billing.