Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Wadyka

Wesley Chapel,Florida

Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

711
Wesley Chapel, Florida
02.2024 - Current
  • Supervised cashier team to ensure efficient service and customer satisfaction.
  • Trained new cashiers on register operations and customer interaction techniques.
  • Managed cash handling processes to maintain accuracy and security of funds.
  • Assisted customers with inquiries and resolved any issues during transactions.
  • Maintained cleanliness and organization of the checkout area for safety compliance.
  • Collaborated with management to implement store promotions and sales strategies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Ensured compliance with all safety regulations while performing tasks.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Education

GED -

Wesley Chapel High School
Wesley Chapel, FL

Skills

  • Cash management
  • Customer service
  • Team leadership
  • Staff training

Timeline

Cashier Team Lead

711
02.2024 - Current

GED -

Wesley Chapel High School

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Shana Wadyka