Shana Wilkinson

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

I was hired as a medical assistant and was cross trained as a scheduler. My last position was an office supervisor in the scheduling department.

• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
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