Shanae Beckford
Lehigh Acres,FL
Summary
Dynamic and results-driven professional with extensive experience at Olive Garden, specializing in customer service and POS operations. Demonstrated expertise in enhancing guest satisfaction through effective communication and presentation of menu offerings. Recognized for a strong work ethic and exceptional inventory management skills, consistently ensuring order accuracy and fostering positive guest interactions.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Myrtle Beach, SC
08.2024 - 01.2026
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Inspected meal presentation ensuring compliance with quality standards.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Adhered to safety standards in food preparation and service.
- Gained in-depth knowledge of modern dishes, including garnishes and preparation techniques.
- Provided exceptional customer service to enhance dining experiences.
Bartender/Server
8Rivaz Lounge
Ocho Rios , Jamaica
05.2023 - 06.2024
- Enforced strict safety and sanitation protocols among bar staff
- Managed all aspects of the bar area including drink creation, inventory control and customer interaction.
- Excelled at managing multiple tasks in a high-pressure setting.
- Balanced daily registers and generated sales reports for management.
- Managed sales operations using POS system and handled cash efficiently.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Suggested food and beverage options according to guest preferences, pairings, and promotions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Executed drink preparation protocols to serve patrons efficiently.
Head Server
Bamboo Beach Club
Ocho Rios, St Ann, Jamaica
04.2020 - 05.2023
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked service areas with supplies during slow periods.
- Ensured that all tables were properly set up with appropriate supplies.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Supervised service staff in providing quality service to customers in a timely manner.
- Enhanced customer engagement by upholding professionalism and courtesy.
- Facilitated effective communication between front- and back-of-house staff.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed rapport with regular customers to encourage repeat business.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS platform to facilitate order-taking and payment processing.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Presented menus and answered questions regarding items.
Education
Some College (No Degree) - Hospitality And Tourism Management
St Monica's College
Ocho RiosSkills
- Customer service
- POS operation
- Inventory management
- Order accuracy
- Food safety
- Team collaboration
- Menu presentation
- Time management
- Strong work ethic
- Effective communication
- Cash handling
- Positive guest interactions
- Catering management
- Multitask execution
- Conflict resolution
Education and Training
other
Certification
- Hospitality and Tourism Certificate, 2014
Timeline
Server
Olive Garden
08.2024 - 01.2026
Bartender/Server
8Rivaz Lounge
05.2023 - 06.2024
Head Server
Bamboo Beach Club
04.2020 - 05.2023
Some College (No Degree) - Hospitality And Tourism Management
St Monica's College