Shanae Green
Antioch
Summary
Dedicated mental health professional with a robust background in therapeutic care and patient support, consistently committed to delivering compassionate and effective treatment. Recognized for exceptional collaboration skills and adaptability in fast-paced healthcare environments, ensuring seamless integration within multidisciplinary teams. Passionate about fostering a positive, team-oriented atmosphere that promotes holistic well-being and empowers individuals on their journey to mental wellness. Proven ability to build strong relationships with patients, enhancing overall experience and outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Hermitage Hall
01.2023 - Current
- Implemented therapeutic activities to enhance patient engagement and recovery.
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in crisis intervention, ensuring safety of patients and staff.
Direct Support Professional
Mur-Ci Homes
01.2022 - 08.2022
- Provided direct support to individuals with disabilities, ensuring safety and promoting personal growth.
- Advocated for clients' rights and needs within community resources and support systems.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to enhance clients' daily living skills.
Customer Service Representative
IGT Solutions
08.2021 - 10.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Managed multi-channel communication, including phone, email, and chat, enhancing overall customer engagement.
- Responded to customer requests for products, services, and company information.
Caregiver
All Ways Caring HomeCare
03.2021 - 04.2021
- Provided personalized care and assistance to clients, ensuring comfort and safety in daily activities.
- Developed effective care plans by collaborating with healthcare professionals and family members.
- Assisted clients with mobility and personal hygiene, promoting independence and dignity.
- Trained new caregivers on best practices and company protocols to ensure quality care delivery.
Assistant Manager
Little Caesars
06.2018 - 09.2020
- Supervised daily operations to enhance team efficiency and service quality.
- Trained and mentored staff to improve performance and customer satisfaction.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier/Customer Service
Buy Buy Baby
08.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety.
Education
High school diploma -
West High School Knoxville
Knoxville, TN05.2020
No Degree - Central Sterile Processing
Nashville State Community College
Nashville, TN05-2026
Skills
- Cash Handling
- Inventory Control
- Background in autism advocacy
- Understanding of HIPAA regulations
- Hospitality operations experience
- Effective communication
- Effective shift coordination
- Behavioral analysis
- Stress management strategies
- Effective behavior management
- Care plan development
Certification
CPR Certification
Timeline
Mental Health Technician
Hermitage Hall
01.2023 - Current
Direct Support Professional
Mur-Ci Homes
01.2022 - 08.2022
Customer Service Representative
IGT Solutions
08.2021 - 10.2021
Caregiver
All Ways Caring HomeCare
03.2021 - 04.2021
Cashier/Customer Service
Buy Buy Baby
08.2019 - 01.2020
Assistant Manager
Little Caesars
06.2018 - 09.2020
High school diploma -
West High School Knoxville
No Degree - Central Sterile Processing
Nashville State Community College