Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanae Peterson

Sandston,VA

Summary

Highly experienced with a proven track record in customer service and strong multitasking, demonstrated at The Dollhouse686. Excelled in enhancing customer satisfaction and streamlining operations across sales, healthcare, and hospitality sectors. Skilled in conflict resolution and cleanliness, consistently improving engagement and operational efficiency.

Overview

1
1
year of professional experience

Work History

Sales Associate

The Dollhouse686
Mechanicsville, VA
06.2024 - Current
  • Provided exceptional customer service, resolving dealer issues quickly and effectively.
  • Money Handling
  • Social Media Marketing/ Promoting.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers, Engaged with customers to build rapport and loyalty.
  • Provided exceptional customer service, resolving dealer issues quickly and effectively.

Personal Care Nursing Assistant

Enjoli Washington
Varina, VA
03.2024 - Current
  • Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
  • Improved patient comfort by providing personalized care and attention in daily activities.
  • Personal Care
  • Companionship and Engagement
  • Meal preparation and Nutrition
  • Household management
  • Safety and Monitoring

Restaurant Hostess

Roma Italian
Sandston, VA
08.2023 - 06.2024
  • Demonstrated strong multitasking skills while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

Nursing

J Sargeant Reynolds Community College
Richmond, VA

Varina High School
Varina, VA

Skills

  • Customer Service
  • Strong multitasking
  • Conflict Resolution
  • Coordinating tasks
  • Problem-solving skills
  • Time Management
  • Teamwork and Collaboration

Timeline

Sales Associate

The Dollhouse686
06.2024 - Current

Personal Care Nursing Assistant

Enjoli Washington
03.2024 - Current

Restaurant Hostess

Roma Italian
08.2023 - 06.2024

Nursing

J Sargeant Reynolds Community College

Varina High School
Shanae Peterson