Shanae Williams
Philadelphia
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
The Children's Hospital of Philadelphia
11.2022 - Current
- Spearheaded patient intake, insurance verification, and referral processes, achieving a 30% improvement in operational efficiency.
- Streamlined patient registration by meticulously entering demographic and insurance information into Epic systems, reducing errors by 25%.
- Optimized referral coordination between primary care providers and specialists, delivering a seamless patient experience.
- Facilitated communication between patients and various departments and staff.
Operations Manager
CVS Pharmacy
08.2017 - 12.2023
- Led a team of 15 employees, boosting team productivity by 20% through effective supervision and task delegation.
- Analyzed and addressed daily cash discrepancies, inventory shrinkage, and drive-offs, implementing measures that decreased losses.
- Managed customer complaints and supported team resolution efforts, maintaining a customer satisfaction rating above 90%.
- Collaborated with the Store Manager to develop and execute action plans for operational and service enhancements, resulting in a rise in service delivery efficiency.
Treatment Coordinator
Lifetime Dental
05.2016 - 07.2017
- Delivered superior customer service, fostering a welcoming environment for patients and families, leading to a 30% increase in positive feedback.
- Articulated financial arrangements clearly to patients, facilitating informed payment decisions and improving payment collection rates.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on treatment options, assisting them in making well-informed personal health decisions.
Education
High School Diploma - General studies
High School of The Future
Skills
- Technical: Microsoft Office Suite (Word, Excel, Access, PowerPoint) Epic Systems Insurance Verification
- Customer Service: Patient Registration Patient Confidentiality Process Optimization Referral Coordination
- Leadership: Team Management Task Delegation Staff Development
- Problem-Solving: Cash Discrepancy Analysis Inventory Control Customer Complaint Resolution
Timeline
Patient Service Representative
The Children's Hospital of Philadelphia
11.2022 - Current
Operations Manager
CVS Pharmacy
08.2017 - 12.2023
Treatment Coordinator
Lifetime Dental
05.2016 - 07.2017
High School Diploma - General studies
High School of The Future
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