Shanai Ortiz
Kailua Kona,HI
Overview
10
10
years of professional experience
Work History
Assistant Manager
Jeans Warehouse Hawaii
Kailua-Kona, HI
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Manager/ Server
J’s Fish & Grill
Kailua-Kona, HI
05.2021 - 01.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Office Assistant/ Department Float
Greenwell Farms Inc
Kealakekua, HI
08.2018 - 04.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sale's Associate
Mrs Barry's Kona Cookies
Kailua Kona, HI
10.2015 - 07.2017
- Prepared merchandise for sales floor.
- Suggested accessories and complementary purchases.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Prepared outgoing shipments.
- Proposed innovative marketing ideas.
- Worked collaboratively in team environment.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Packed products to be shipped for both inner-island and outer-island customers.
- Prepared proper labels for FedEx and USPS priority mail service.
Hostess
Koho's Grill & Bar
Kahului, HI
06.2015 - 08.2015
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Education
Bachelor In Finance - Business Management
Grand Canyon University
Phoenix, AZHigh School Diploma - undefined
Konawaena High School
Kealakekua, HI2015
Skills
- Self-motivated
- Positive and friendly
- Excellent communication skills
- Ability to multi-task
- Problem-Solving
- Detail-oriented
- Prioritizing
- Thrives in fast-paced environment
- Quick learner
- Valid Driver's License
- Customer service oriented
- Outgoing and energetic
- Organized and efficient
- Presentation skills
- Merchandising and displays
- Shipping and receiving background
References
Dustie’Lee Ascino- Associate Manager: (808) 756-5535
Jennifer Kaneshiro- J’s Fish and Grill Owner/Manager: (808) 989-3673
Candice Chow- Mrs Barry's Kona Cookies Manager: (808) 329-6055
Days Available
- Monday-Sunday
- Open to working weekends and holidays
Timeline
Assistant Manager
Jeans Warehouse Hawaii
02.2024 - Current
Manager/ Server
J’s Fish & Grill
05.2021 - 01.2024
Office Assistant/ Department Float
Greenwell Farms Inc
08.2018 - 04.2021
Sale's Associate
Mrs Barry's Kona Cookies
10.2015 - 07.2017
Hostess
Koho's Grill & Bar
06.2015 - 08.2015
High School Diploma - undefined
Konawaena High School
Bachelor In Finance - Business Management
Grand Canyon University