Shanaisha Bray
Centreville,AL
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
7
7
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
Brent , AL
02.2022 - 09.2024
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Customer Service Representative
Beautiful Mom Hustle
Centereville, AL
03.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Welder
Mollertech
Woodstock, AL
01.2021 - 02.2022
- Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
- Fabricated and welded components to assemble structural forms, such as machinery frames, tanks, pressure vessels, and furnace shells.
- Inspected completed work for conformance to specifications using various instruments.
Shift Manager
Wendys International
Brent, AL
01.2018 - 02.2021
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
High School Diploma -
Bibb County High School
Centreville, AL05-2006
Skills
- Operations Support
- Production Scheduling
- Equipment Troubleshooting
- Production Reporting
- Customer Service Management
- Interpersonal Relations
Timeline
Customer Service Representative
Beautiful Mom Hustle
03.2022 - 06.2023
Shift Leader
McDonald's Restaurant
02.2022 - 09.2024
Welder
Mollertech
01.2021 - 02.2022
Shift Manager
Wendys International
01.2018 - 02.2021
High School Diploma -
Bibb County High School