Shanale Leak
Altamonte Springs
Summary
Experienced in coordinating transportation logistics and managing schedules, leveraging strong problem-solving skills to ensure timely and efficient responses. Proven track record of maintaining excellent communication with drivers and customers, adept at promptly resolving issues to ensure smooth operations.
Overview
10
10
years of professional experience
Work History
Dispatcher
CMS/ADT
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated timely service through effective communication with technicians and personnel.
- Directed police dispatching operations.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer service rep
Mellick group
10.2019 - 10.2023
- Executed retail sales strategies resulting in high revenue.
- Delivered consistent customer service support by handling high volume of outbound calls each day.
- Achieved targets by producing detailed documents with Microsoft Office.
Customer Service Representative/Call Center
Alorica
02.2018 - 08.2019
- Handled every inbound call effectively.
- Delivered reliable support to clients.
- Handled and corrected customer financial
- Delivered product information and detailed benefits clearly.
Cook/Cashier
Kappys subs
01.2015 - 02.2018
- Managed grill operations.
- Comprehensive understanding of temperature control for refrigeration.
- Conducted training sessions on company standards and compliance.
- Specialized in high volume food events
Education
High school diploma - undefined
Lyman High School
Altamonte Springs, FL05.2016
Skills
- Customer Service
- Fast Learner
- Highly Dependable
- Excellent Attention To Detail
- Decision-making
- Active listening
Timeline
Dispatcher
CMS/ADT
11.2023 - Current
Customer service rep
Mellick group
10.2019 - 10.2023
Customer Service Representative/Call Center
Alorica
02.2018 - 08.2019
Cook/Cashier
Kappys subs
01.2015 - 02.2018
High school diploma - undefined
Lyman High School
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