Shananinbah Pope
Farmington
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Farmington
10.2022 - 01.2023
- Keep workspace clean and up to par.
- Maintained cleanliness of the dining area and service counters consistently.
- Handled cash transactions and operated the point-of-sale system accurately.
- Restocked supplies and ingredients to ensure smooth operations during busy shifts.
- Work Register & Drive through window.
- Prepared and served coffee and other beverages to customers efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
Caregiver
El Mirador
Farmington
02.2021 - 09.2022
- Assisted residents with daily living activities and personal care tasks.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Supported residents in social activities to enhance their quality of life.
- Documented resident behavior and health observations accurately in logs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Crew Member
Little Caesars
Farmington
08.2019 - 02.2020
- Assisted customers with menu selections and provided recommendations promptly.
- Restocked supplies and ingredients to ensure smooth operations during busy shifts.
- Followed food safety guidelines to ensure product quality and hygiene standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Checked expiration dates on all products before serving them to customers.
- Handled cash transactions and operated the point-of-sale system accurately.
Skills
- Cash handling
- Customer service
- Food safety
- Point-of-sale operation
- Inventory management
- Time management
- Attention to detail
- Cleanliness standards
- Multitasking abilities
- Sanitation protocols
- Learning agility
- Initiative and Self-motivation
- Interactive communication skills
- Heavy lifting
References
References available upon request.
Timeline
Crew Member
Dunkin' Donuts
10.2022 - 01.2023
Caregiver
El Mirador
02.2021 - 09.2022
Crew Member
Little Caesars
08.2019 - 02.2020