Shanara Brown
Anoka,MN
Overview
19
19
years of professional experience
Work History
Health Unit Coordinator
Methodist Hospital
St. Louis Park , MN
06.2022 - Current
- Coordinated patient admissions and discharges, ensuring smooth transitions within healthcare facility.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Facilitated communication between medical staff and patients, enhancing overall care experience.
- Scheduled appointments and procedures, optimizing clinic workflow and resource allocation.
- Assisted in training new staff on operational protocols and health unit procedures, fostering team cohesion.
- Developed efficient filing systems for patient records, improving retrieval speed and organization accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
Club Soccer Player
BPAA
Brooklyn Park, MN
08.2007 - 08.2013
Education
High School Diploma -
Park Center High School
Brooklyn Park, MN06.2019
Skills
Records management
Critical thinking
Professionalism and ethics
Patient registration
Case management
Workflow coordination
Supply restocking
Paperwork processing
Resource optimization
Training and mentoring
Medical records management
Patient scheduling expertise
HIPAA compliance
Unit reception
Stress management techniques
Chart assembly
Inventory and restocking
Patient relations
Timeline
Health Unit Coordinator
Methodist Hospital
06.2022 - Current
Club Soccer Player
BPAA
08.2007 - 08.2013
High School Diploma -
Park Center High School