Shan Ashley Butas
Marcellus,Michigan
Summary
Hardworking and enthusiastic college student and working towards a B.S. in Cyber security. Will eventually possess excellent team leadership skills and a true commitment to excellence and safety in the workplace. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
1
1
year of professional experience
Work History
CSR
Pizza Hut
06.2024 - 08.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Hardlines Team Member
Walmart
05.2023 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Increased efficiency by assisting with inventory management tasks such as receiving shipments, organizing stockrooms, and replenishing merchandise on the sales floor.
Education
Bachelor of Science - Cybersecurity
Grand Valley State University
Allendale, MI05.2026
Skills
- Leadership and teamwork skills
- Experienced with computer skills
- Experienced with Python
- Network Security Control
- Vulnerability Assessment
- Information assurance
Timeline
CSR
Pizza Hut
06.2024 - 08.2024
Hardlines Team Member
Walmart
05.2023 - 06.2023
Bachelor of Science - Cybersecurity
Grand Valley State University
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