Summary
Overview
Work History
Education
Skills
Languages
Timeline

Shanay Bollin

Forney,TX

Summary

  • Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Keys To Love Home Health
01.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Customer Service Representative

CMI Group
02.2018 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative2

PFSweb
05.2016 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Applied Science - Science Education

Cedar Valley College, Lancaster, TX
05.2012

Associate Degree Hair, Skin And Nails - Cosmetology Education

Ogle School Hair Skin Nails, Arlington, TX
03.2010

High School Diploma -

Desoto High School, Desoto Tx
05.2008

Skills

  • Office Equipment Operation
  • Strong Organizational Skills
  • Computers and Technology
  • Supply Inventory Control
  • Ease with Computers and Technology
  • Multitasking and Time Management
  • Appointment Coordination
  • Document and File Management
  • Employee Training
  • Employee Communications
  • Transporting Files

Languages

English
Full Professional

Timeline

Administrative Assistant - Keys To Love Home Health
01.2020 - Current
Customer Service Representative - CMI Group
02.2018 - 01.2020
Customer Service Representative2 - PFSweb
05.2016 - 02.2018
Cedar Valley College - Associate of Applied Science, Science Education
Ogle School Hair Skin Nails - Associate Degree Hair, Skin And Nails, Cosmetology Education
Desoto High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Shanay Bollin