Shanay Haa
Summary
Organized and dependable Clinical Receptionist with hands-on experience in scheduling appointments, registering patients to be seen by the doctor, maintaining patient files, processing information for billing purposes, accepting payment for services, answering the telephone, greeting patients, processing referrals/transfers, and performing other duties as assigned.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Bryan M. Ito
Hilo
07.2024 - 12.2025
- Greeted patients, facilitated completion of necessary paperwork, and verified insurance information to ensure smooth check-in.
- Answered incoming calls, relayed messages, and assisted with patient inquiries.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Collected payments from patients, ensuring compliance with established policies and procedures for accurate transactions.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions to support efficient practice operations.
- Coordinated patient referrals to ensure timely specialist consultations.
Front Desk Receptionist
Albert K. Haa
Hilo
01.2021 - 07.2024
- Delivered excellent customer service while interacting with internal and external customers, enhancing overall satisfaction.
- Managed phone calls, directing inquiries to appropriate departments to ensure efficient communication.
- Responded to internal staff inquiries about office operations, facilitating smooth workflow.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Waiakea High School
Hilo, HI05-2024
Associate of Science -
Kapiʻolani Community College
Honolulu, HI05-2026
Skills
- Patient scheduling
- Insurance verification
- Appointment software
- Record management
- Customer service
- Effective communication
Timeline
Dental Receptionist
Bryan M. Ito
07.2024 - 12.2025
Front Desk Receptionist
Albert K. Haa
01.2021 - 07.2024
High School Diploma -
Waiakea High School
Associate of Science -
Kapiʻolani Community College