Shanda Mitchell
Adel,GA
Summary
Dynamic and dependable professional with a proven track record at South Georgia Medical Center, excelling in patient coordination and communication. Skilled in quality assurance and customer service, I effectively manage multiple priorities while ensuring accuracy and confidentiality. Recognized for enhancing workflow efficiency and fostering a collaborative team environment.
Overview
32
32
years of professional experience
Work History
Delivery Driver
TLZ Dispatch
Valdosta, GA
03.2026 - Current
- Navigated delivery routes efficiently to ensure timely package arrival.
- Inspected vehicles regularly to maintain safety and reliability standards.
- Communicated effectively with dispatch team to resolve delivery issues promptly.
- Managed inventory by tracking packages and updating system records accurately.
Machine Operator
Berry Global
Valdosta, GA
02.2024 - 03.2026
- Operated machinery to produce high-quality products within safety standards.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Monitored production processes for efficiency and quality compliance.
- Assisted in training new team members on operational procedures and safety protocols.
- Operated machinery to ensure efficient production of plastic products
- Complied with company and OSHA safety rules and regulations.
Material Handler
Coca-Cola
Tifton, GA
09.2022 - 02.2024
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded products from delivery trucks, ensuring accuracy in inventory management.
- Maintained cleanliness and organization of work areas to comply with safety regulations.
- Assisted in inventory counts, verifying stock levels against records for consistency.
- Conducted quality checks on incoming and outgoing products to meet company standards.
- Assisted in training new hires on safety protocols and equipment operation procedures.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Order Filler
PortWatch Production
Tifton, GA
04.2017 - 07.2020
- Processed and fulfilled customer orders accurately and efficiently.
- Operated warehouse equipment to move products and maintain inventory flow.
- Collaborated with team members to ensure timely order completion and delivery.
- Conducted quality checks on products prior to shipment to maintain standards.
Machine Operator
GA Food Services
St Petersburg, Fl
11.2009 - 07.2012
- Conducted quality checks to maintain product standards and specifications
- Assisted in training new operators on equipment usage and safety protocols
- Monitored equipment performance, identifying issues to minimize downtime
- Collaborated with team members to streamline workflows and enhance productivity
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Health Unit Coordinator
South Georgia Medical Center
Valdosta, GA
08.1994 - 02.1998
- Coordinated patient admissions and discharges, ensuring smooth transitions and optimal workflow.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Facilitated communication between medical staff, patients, and families to enhance care experience.
- Scheduled appointments and procedures efficiently, optimizing provider schedules for improved access.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
Education
High School Diploma -
Moultrie Technical College
Moultrie, GA11.2021
Customer Service
Wiregrass Georgia Technical College
Valdosta, GA07.1994
Skills
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Positive attitude
- Time management
- Dependable and reliable
- Safe driving
- Time management skills
- Clean driving record
- GPS and route planning
- Heavy lifting
- Quality assurance
- Dispatch communication
- Materials transport
- Adaptability and flexibility
- Verbal and written communication
- Package scanning
- Exceptional written and verbal communication skills
Timeline
Delivery Driver
TLZ Dispatch
03.2026 - Current
Machine Operator
Berry Global
02.2024 - 03.2026
Material Handler
Coca-Cola
09.2022 - 02.2024
Order Filler
PortWatch Production
04.2017 - 07.2020
Machine Operator
GA Food Services
11.2009 - 07.2012
Health Unit Coordinator
South Georgia Medical Center
08.1994 - 02.1998
High School Diploma -
Moultrie Technical College
Customer Service
Wiregrass Georgia Technical College