Shanda Savinon
Chicago,IL
Summary
Organized Administrative Assistant bringing several years of background arranging travel, coordinating appointments and preparing agendas. Experienced professional focused on meeting or exceeding objectives seeking Home Health Aide Supervisor position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Home Health Supervisor
Destiny Healthcare Services
Westchester, IL
01.2022 - Current
- Developed, reviewed and improved administrative systems, policies and procedures,.
- Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
- Maintained policy and procedure manuals and documented processes.
- Made recommendations to solve challenges and developed strategy for change.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Monitored office supplies to order and replenish stock when necessary.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Used Kantime to create Schedules, Payroll and Authirizations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Patient Access Specialist
Howard Brown Health
Chicago, IL
01.2021 - 01.2022
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Server
Edens Supportive Living
Chicago, IL
06.2016 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Chicago Commons
Chicago, IL06.2011
Skills
- Inquiry Requests
- Records and Database Management
- Staff Training
- Excellent Administrative Abilities
- Team Management
- Employee Performance Evaluations
- Microsoft Word
- Payroll Oversight
- Professional Correspondence
- Employee Timesheet Processing
- Client Meetings
- Office Management
- Meeting Support
- Customer Satisfaction
- Office Supplies and Inventory
- Customer Support Needs Assessment
- Team Support
- Personnel Scheduling
- Customer Care
- Payroll Administration
- Employee Engagement
- Mail and Package Distribution
- Friendly and Relatable
- Office Cleaning
- Spanish Fluency
Certification
- Certified Home Healthcare Supervisor
Timeline
Administrative Assistant/Home Health Supervisor
Destiny Healthcare Services
01.2022 - Current
Patient Access Specialist
Howard Brown Health
01.2021 - 01.2022
Server
Edens Supportive Living
06.2016 - 01.2021
GED -
Chicago Commons
- Certified Home Healthcare Supervisor
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