Shanden Rosete-Agapay
Lahaina
Summary
Organized and dependable candidate with 5 years in the hospitality (food and beverage/engineering) industry and 2 years in management. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
In-Villa Runner
Westin Ka’anapali Ocean Resort Villas
- Greeted guests with friendliness and professionalism
- Supported serving staff in delivering accurate and well-presented food orders
- Monitored inventory to keep adequate stock of food items and supplies
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery
- Plated meals in appealing arrangements and placed in designated areas to deliver to patrons
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Dining Room Attendant
Waicoco
- Monitored dining room inventory and replenished as necessary
- Carried out day-to-day duties accurately and efficiently
- Assessed plated meals for adherence to presentation standards and verified food items against guests’ orders prior to delivery
- Provided attentive service and proactively assessed guest needs
- Assisted wait staff with timely food delivery and guest requests
- Bussed tables in a quick and timely manner.
Quality Assurance Manager
Kahana Village Vacation Rental
- Inspected quality of all 35 units on property, taking note of functionality, appearance and other specifications while following a checklist.
- Communicated with housekeeping team members about cleanliness issues as well as guest issues.
- Assisted guests with reservations and transferred important messages to higher ups.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed basic maintenance in unit regarding appliances (Dishwashers, Refrigerators, and Air Condition), cable television, hardware, and woodworking.
- Engaged with guests and owners providing the best customer service and building friendly relationships
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with fellow colleagues to identify potential areas of improvement in production processes, leading to enhanced product quality.
Engineering: Water Features
Westin Nanea Ocean Villas
06.2024 - 08.2025
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Vacuumed pool/ponds using to remove dirt, debris and contaminants at bottom of pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Education
High School Diploma -
Lahainaluna High School
05.2017
Bachelors of Science - Applied Business & Information Technology
University of Hawaii Maui College
05.2022
Associate of Arts - Liberal Arts and General Studies
University of Hawaii Maui College
12.2020
Skills
- Dining room organization
- Customer seating
- Table setup
- Relationship building
- Food service
- Table setting arrangement
- Interactive communication skills
- Beverage making and delivery
- Cleaning and sanitizing
- Customer service
- Quality assurance
- Safe food handling
- Customer Service
- General Maintenance
- Heavy Lifting
- Efficient Pacing
- Table bussing
- Employee training
- Silverware and glassware restocking
- Safety procedures
- Water testing proficiency
- Water feature maintenance
Certification
- CPO - Certified Pool Operator License
- Forklift Certified
Timeline
Engineering: Water Features
Westin Nanea Ocean Villas
06.2024 - 08.2025
In-Villa Runner
Westin Ka’anapali Ocean Resort Villas
Dining Room Attendant
Waicoco
Quality Assurance Manager
Kahana Village Vacation Rental
Bachelors of Science - Applied Business & Information Technology
University of Hawaii Maui College
Associate of Arts - Liberal Arts and General Studies
University of Hawaii Maui College
High School Diploma -
Lahainaluna High School
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