SHANDINA LIVERPOOL
Orlando
Summary
Well-trained professional able to efficiently manage both administrative and patient-focused tasks. Coordinate paperwork, process payments and update charts with current data. Experienced with EPIC and E-clinical Works (ECW) systems.
Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Crystal Run Healthcare
Middletown, NY
06.2017 - Current
- Administered patient care, including vital signs monitoring (BP, weight, height and temperature) reconciled medications and medical history documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed routine checks (EKG, hearing, vision and diagnostic testing by collecting and processing specimens (Urine samples and blood draws)
- Answered incoming calls, scheduled and confirmed appointments.
Medical Assistant
WMC Advance Physicians
New Windsor, NY
01.2020 - 02.2021
- Completed intakes, including measuring vital signs, documenting symptoms and reconcile current medications.
- Updated records in Cerner EHR system, carefully protecting patient information and verifying data.
- Supported medical staff by answering phones, taking messages of patients refill request and medical concerns.
- Supported diagnostic procedures by obtaining laboratory and x-ray reports, hospital notes, and other pertinent data.
- Perform in office testing such as EKGs, Urine Dipstick (UA), and Fingerstick (Glucose monitoring).
- Assisted in patient intake and medical history documentation, ensuring accurate information collection.
- Supported physicians during examinations and procedures, enhancing patient care efficiency.
Patient Service Representative/Financial Counselor
Crystal Run healthcare
Middletown, NY
10.2013 - 06.2017
- Facilitated patient check-in and registration using (EHR), verified insurances and collected co-pays.
- Obtained current patient information from established and new patients.
- Answered incoming calls and scheduled office appointments.
- Confirmed upcoming scheduled appointments.
- Self-motivated, with excellent interpersonal and communication skills.
- Responsible for securing payment for services rendered by the practice and maintaining financial records pertaining to payments and patient accounts
- Closed out balances at the end of the day and totaled cash and credit payments.
- Met financial targets by collecting payments and updating accounts with current payment information.
Medical Receptionist/Medical Assistant
Manhattan Center for Dermatology
New York, NY
05.2011 - 07.2014
- Records patient medical history and chief complaint.
- Prepare patients for examinations and Perform routine screening test.
- Assist practitioners with procedures and office based surgeries.
- Inform patients of pathology results, necessity for follow up and treatment plan.
- Assist with cosmetic procedure, such as Botox, Fillers, Flaxen and Light treatments.
- Coordinated communication between patients and dermatology staff to ensure seamless service delivery.
- Assisted in insurance verification processes to facilitate efficient billing and collections.
Education
Hemodialysis Technician Certificate Program -
Dialysis4Career
New York, NY08.2013
Associates Degree - undefined
ASA Institute – The College of Advance Technology
Brooklyn, NY06.2006
Skills
- Office Administration and Clinical Office Procedures
- Customer service
- Microsoft Word and Data Entry
- Specimen Collection
- Phlebotomy
- EMR / EHR (EPIC, NextGen, Cerna)
- CPR/BLS
Timeline
Medical Assistant
WMC Advance Physicians
01.2020 - 02.2021
Medical Assistant
Crystal Run Healthcare
06.2017 - Current
Patient Service Representative/Financial Counselor
Crystal Run healthcare
10.2013 - 06.2017
Medical Receptionist/Medical Assistant
Manhattan Center for Dermatology
05.2011 - 07.2014
Associates Degree - undefined
ASA Institute – The College of Advance Technology
Hemodialysis Technician Certificate Program -
Dialysis4Career