Summary
Overview
Work History
Education
Skills
Professionalassociations
Timeline
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SHANDRA HUDSON

North Richland Hills

Summary

Professional benefits specialist with comprehensive expertise in employee benefits programs and compliance requirements. Skilled in delivering effective solutions through strong analytical and problem-solving abilities. Known for fostering collaborative team environments and consistently achieving results. Reliable, adaptable, and adept at navigating evolving workplace needs.

Overview

10
10
years of professional experience

Work History

Benefits Counselor

Randstad US LLC
09.2024 - Current
  • Incoming calls from pre-65 and retirees for assistance with enrollment into group medical, dental or vision benefits adhering to Medicaid, client and plan requirements
  • Confirm premium billing, process demographic updates, send correspondence as members request via email or mail
  • Submit carrier updates as needed for active coverage confirmations

Teacher Assistant-SPED Life Skills

Harmony School of Innovation-Euless
09.2023 - 08.2024
  • Responsible for assisting teachers in Special Education and general education classrooms
  • Maintaining a safe environment for the students
  • One-on-one teaching with students to complete daily assignments
  • Making copies, transporting students to specials, and other duties including drop off and pick up

Substitute Teacher

Arlington Independent School District
03.2023 - 09.2023
  • Maintain a functioning classroom at various elementary schools
  • Complete attendance and provide a safe environment
  • Teach provided curriculum and utilize classroom management skills

Administrative Assistant

HotShot Xpress Carrier & Delivery LLC
10.2020 - 03.2023
  • Maintain daily driver’s log and process payroll weekly
  • Email bill of ladings to appropriate vendor with completed signatures and delivery times
  • Process accounts payables for equipment, supplies, and fuel
  • Maintain and update files along with state licenses

Loan Advisor

Bridgecrest Financial
02.2019 - 09.2020
  • Built trusting relationships with clients from different backgrounds and advised on loan programs best suited for their financial needs
  • Remained current on any CFPB and UDAAP policies
  • Processed payments for clients over the phone as requested

Customer Support Representative

Robert Half & Associates
01.2015 - 02.2019
  • Answered incoming calls in a high-volume call center to assist borrowers with mortgage accounts
  • Explained escrow analysis, processed payments, regenerated billing statements, and place requests for any documents on Insurance and State taxes

Education

Associates of Art - Teaching E-6

Tarrant County College Northeast Campus
Hurst, Texas
08.2023

High School Diploma -

East High School
Memphis, TN
06.1994

Skills

  • Microsoft Office Suite
  • Salesforce Cloud Suite
  • Helpdesk
  • CRM
  • Zoom
  • Customer Service

Professionalassociations

  • Tarrant County College-Student Ambassador, 2021-2023
  • Kappa Delta Pi-Alpha Épsilon Eta Chapter, 2022-2023

Timeline

Benefits Counselor

Randstad US LLC
09.2024 - Current

Teacher Assistant-SPED Life Skills

Harmony School of Innovation-Euless
09.2023 - 08.2024

Substitute Teacher

Arlington Independent School District
03.2023 - 09.2023

Administrative Assistant

HotShot Xpress Carrier & Delivery LLC
10.2020 - 03.2023

Loan Advisor

Bridgecrest Financial
02.2019 - 09.2020

Customer Support Representative

Robert Half & Associates
01.2015 - 02.2019

Associates of Art - Teaching E-6

Tarrant County College Northeast Campus

High School Diploma -

East High School

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