Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shandraka Lee

Montgomery,AL

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Recent Graduate with a Bachelors in Business and Concentration in Health Service Administration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Engagement Specialist

Carenet Healthcare
03.2024 - 04.2025
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Outbound calls to conduct surveys
  • Outreach to patients to schedule appointments for preventing health screenings, access for high risk or other healthcare appointments.
  • Make welcome calls and assist members and patience with benefits and insurance information.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.

Customer Care Representative

Jackson Hospital and Clinic
01.2023 - 02.2024
  • Delivered comprehensive assistance to clients by offering accurate and complete information, ensuring a seamless and welcoming experience.
  • Managed and resolved customer complaints with a focus on professionalism and timely service, maintaining customer satisfaction.
  • Implemented health and safety protocols by conducting temperature screenings to support a secure environment for all visitors.
  • Delivered exceptional customer service by addressing patient inquiries and concerns promptly.

Customer Service/Janitorial Cleaner

ABM Industry Groups at Dixie Electric Inc.
01.2020 - 12.2022
  • Delivered exceptional customer service by promptly greeting visitors and addressing inquiries, ensuring a welcoming environment.
  • Managed incoming calls with professionalism, offering timely and accurate information to enhance customer satisfaction.
  • Maintained facility cleanliness through diligent sweeping, mopping, and sanitizing of various spaces, contributing to a safe and orderly environment.

Customer Service Representative

Alorica Call Center
03.2017 - 01.2020
  • Resolved customer complaints efficiently, ensuring a high level of satisfaction and maintaining response time standards.
  • Delivered comprehensive frontline support via phone and email, addressing customer inquiries and facilitating service transactions.
  • Managed multiple communication channels including calls, chats, and emails, to provide thorough customer assistance and problem resolution.

Housekeeping Attendant

Hampton Inn Suites
05.2015 - 05.2017
  • Ensured meticulous cleanliness and orderliness of guest accommodations and public areas, adhering to high standards of hygiene and comfort.
  • Responded promptly and courteously to guest inquiries and requests, enhancing customer service and satisfaction.
  • Upheld safety and maintenance protocols for all assigned spaces, contributing to a secure and pleasant environment for guests.

Education

Bachelor of Science - Health Service Administration, Health Service Administration

Strayer University
Montgomery, AL
07-2025

GED - General Education Development

Montgomery Job Corps Center
Montgomery, AL
07.2009

Skills

  • Customer Service
  • Payment Processing
  • Great Communication
  • Multitasking
  • Professional Telephone Demeanor
  • Organizational Skills
  • Teamwork and Collaboration
  • Data entry
  • Customer Relations
  • Problem Resolution

Accomplishments

  • Honors lists
  • Deans list


Certification

CPR Certified

Associates Degree

Health Service Certificate

Timeline

Engagement Specialist

Carenet Healthcare
03.2024 - 04.2025

Customer Care Representative

Jackson Hospital and Clinic
01.2023 - 02.2024

Customer Service/Janitorial Cleaner

ABM Industry Groups at Dixie Electric Inc.
01.2020 - 12.2022

Customer Service Representative

Alorica Call Center
03.2017 - 01.2020

Housekeeping Attendant

Hampton Inn Suites
05.2015 - 05.2017

GED - General Education Development

Montgomery Job Corps Center

Bachelor of Science - Health Service Administration, Health Service Administration

Strayer University

Similar Profiles

CREATE PROFILE