SHANDREKA SHEARS

• Managed applicant hiring process using Kronos system to ensure timely recruitment
• Organized and uploaded required documents for efficient onboarding
• Verified employment through e-verify and Alabama new hire
• Processed and submitted time sheets for payroll and managed mileage expenses in spreadsheet

Processed patient check-ins and check-outs efficiently.

Called patients to confirm or cancel appointments, ensuring accurate scheduling.

Uploaded insurance cards and coordinated with insurance companies to verify patient eligibility.

• Provides exceptional customer service to all customers in person and via telephone
• Increased account volume through targeted customer engagement strategies. through great judgment and effective customer solicitations in person/phone te
• Minimized delinquent debt by proactively calling customers and successfully collecting on past due accounts
• Received, tracked, and posted all payments and fees to customer accounts, ensuring compliance with company policy
• Grow account volume through great judgment and effective customer solicitations in person/phone the
• Process credit loan applications and utilize product knowledge to present loan solutions to current and potential customers
• Transported money and deposits securely to maintain financial integrity between the bank and clients.

• Greet customers in a professional, friendly, and courteous manner
• Listens attentively to customers’ needs and concerns
• Demonstrated empathy to build rapport with customers, enhancing their overall experience
• Clarified customer requirements during service interactions, probe for understanding
• Documented complete and accurate work while noting accounts accurately.
• Participated in activities to enhance customer satisfaction and contribute to overall business performance
• Resolved routine customer issues to enhance support experience that are technical in nature including hardware, software, networking, or other designated client product.

• Delivered exceptional customer service through proactive outbound calls, engaging customers effectively
• Provided exceptional customer service and engagement via telephone through outbound calling
• Researched and verified service eligibility, resolving issues and facilitating timely callbacks for clients
• Maintained the ability to multitask and to use excellent listening skills to receive, process, and document detailed information
• Adapted to communication style persons represented diverse personal, professional, cultural and socio-economic backgrounds.

• Assisted customers in navigating the website and troubleshooting issues with products or services.
• Delivered technical assistance to customers via online chat and telephone support.
• Monitored chat queues for incoming requests from customers requiring assistance.
• Managed chat queues to promptly respond to customer requests for assistance.
• Assisted customers in navigating the website and troubleshooting issues with products or services.

• Delivered exceptional customer service via outbound calls, enhancing customer engagement and satisfaction
• Provided exceptional customer service and engagement via telephone through outbound calling
• Researched and verified service eligibility, resolving issues and placing timely callbacks to address customer needs
• Multitasked effectively while employing strong listening skills to accurately receive, process, and document detailed information
• Adapted to communication style persons represented diverse personal, professional, cultural and socio-economic backgrounds.