Shandrus Jones
Albany,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
Albany, Georgia
04.2021 - 03.2026
- Assisted customers with inquiries and product information through multiple communication channels.
- Utilized internal systems to manage customer accounts and track service requests effectively.
- Provided feedback on recurring issues to enhance service quality and operational efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Dougherty High School
Albany, GeorgiaSkills
- Customer support
- Service recovery
- Account management
- Inquiry resolution
Timeline
Customer Service Representative
Amazon
04.2021 - 03.2026
Dougherty High School