Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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Shane Bystrek

Lindenhurst,IL

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Agent

Bankers Life & Casualty Insurance
10.2023 - 03.2024
  • Maintained high standards of customer service by building relationships with clients.
  • Created detailed reports for management to track performance and sales.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Researched and identified potential new markets.
  • Educated clients on insurance policies and procedures.
  • Calculated premiums and established payment methods for sales.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Conducted annual reviews of existing policies to update information.

Customer Service Associate

Waterway Carwash
07.2022 - 09.2023
  • Maintained up-to-date knowledge of product and service changes.
  • Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Lifeguard

Great Wolf Lodge
02.2022 - 06.2022
  • Directed supervision of all individuals using the swimming pool.
  • Provide excellent customer service to all guests with a positive attitude
  • Participate in training and helping others obtain water safety certifications

Lifeguard

Six Flags, Inc.
05.2021 - 09.2021
  • Attended monthly staff meetings and in service training
  • Managed a safe and secure environment by enforcing policies

Education

College in Emergency Medical Services -

College of Lake County
Grayslake, IL
03.2024

High school diploma -

Lakes Community High School
Lake Villa, IL
05.2023

Skills

  • Client Prospecting

  • Licensed Insurance Agent

  • Sales Reporting

  • Consultative Sales Approach

  • Life Insurance

  • Negotiation

  • Policy writing

  • Health insurance

  • Life Insurance Sales

  • Quotes and sales

  • Policyholder Communication

  • Critical Thinking

Certification

BLS Certification, 09/01/23, 09/01/25, I'm certified in CPR.

Assessments

  • Work style: Reliability, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Full results, 06/01/22, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Insurance Agent

Bankers Life & Casualty Insurance
10.2023 - 03.2024

Customer Service Associate

Waterway Carwash
07.2022 - 09.2023

Lifeguard

Great Wolf Lodge
02.2022 - 06.2022

Lifeguard

Six Flags, Inc.
05.2021 - 09.2021

College in Emergency Medical Services -

College of Lake County

High school diploma -

Lakes Community High School

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Shane Bystrek