Shane Dendy
Lakeside
Summary
A thorough team contributor with strong customer skills who gets along easily with others. Experienced in handling various personalities of co-workers without conflict. Total team player who is dependable, coachable and will always attempt to do the right thing, especially when nobody is watching.
Overview
34
34
years of professional experience
Work History
Owner/Service Advisor
D&R Automotive Inc
Santee, CA
05.2019 - Current
- Manage daily operations, ensuring efficient workflow and quality service and repairs.
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business.
- Hired trained, and manage a high-performing team of employees.
- Trained staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Shop Foreman, Assistant Service Manager
Penske Ford Chula Vista
Chula Vista, CA
11.2015 - 05.2019
- Assisted with daily shop operations, ensuring adherence to safety protocols and quality standards. Assisted technicians with diagnosis, Ford Hotline contacts, Warranty prior approvals via cost cap, and digital imaging, optimizing productivity, allowing technicians to remain on task.
- Implemented training programs for new hires, based on shop needs, Drivetrain, Chassis, Engine (Gasoline), and (Diesel). Assist ASSET and FACT students and new hires with placement and guidance with tool procurement based on desire of career path and financial constraints.
- Monitored and procured Ford and Rotunda RTTP special service tools, Maintained and updated IDS and FDRS scan tools as needed.
- Road test customer vehicles for technicians, monitoring pid data, taking recordings and screen captures for diagnosis and warranty pinpoint test obligations.
- Assist the warranty administrator with pinpoint test results, proper condition codes, and casual part numbers to ensure timely warranty payments with minimal need for appeals or chargebacks.
- Left the company when the business was sold in 2019
Senior Diesel Mechanic
Penske Ford La Mesa
La Mesa, CA
09.2014 - 11.2015
- Diagnosed and repaired diesel engines, both drivability and heavy line.
- Performed routine maintenance on heavy-duty trucks, up to F-550's
- Oversaw complex mechanical repairs, mentoring two apprentices and several ASSET students on best practices and troubleshooting techniques.
- Short tenure due to back injury.
Diesel Mechanic
Drew Ford
La Mesa, CA
01.2006 - 09.2014
- Diagnosed and repaired diesel engines, mostly heavy line, until drivability certifications were earned, then more drivability responsibilities were bestowed on me.
- Conducted routine maintenance inspections, identifying potential issues proactively to ensure customers who had purchased Ford ESP warranties received needed repairs before warranty expiration.
- Executed repairs on fuel systems, electrical components, and exhaust systems.
- Mentored junior ASSET students as needed and trained one apprentice.
General Mechanic
Drew Ford
La Mesa, CA
10.1991 - 01.2005
- Diagnosed and repaired mechanical issues in various Ford vehicle models.
- Conducted routine maintenance, including oil changes, tire rotations, brake services, and transmission services. Performed some light engine repairs, including water pumps, timing belts, recalls, motor mounts, etc.
- Became a full-time diesel mechanic after becoming certified in 2005. Ford required tech competency in all diesel repairs vs shop competency in other departments at the time.
Education
GED -
El Cajon Valley HS
El Cajon, CASkills
- Small business operations
- Can easily build customer relationships
- Familiar with Ford warranties, policies, and coverages
- Good verbal and written communication skills
- Familiar with most Ford basic part numbers
- Ford STARS ID# 000728104
Accomplishments
Trained and became a Ford Master technician (diesel)before purchasing and maintaining a very successful independent auto repair shop that grosses between 750-780K a year. With the exception of the last six years, I have only known Ford dealership life and believe I still have a lot to offer any potential employer. My family and I are planning on leaving San Diego for Fate, Texas, in the next couple of months.
Timeline
Owner/Service Advisor
D&R Automotive Inc
05.2019 - Current
Shop Foreman, Assistant Service Manager
Penske Ford Chula Vista
11.2015 - 05.2019
Senior Diesel Mechanic
Penske Ford La Mesa
09.2014 - 11.2015
Diesel Mechanic
Drew Ford
01.2006 - 09.2014
General Mechanic
Drew Ford
10.1991 - 01.2005
GED -
El Cajon Valley HS