Shane Fraelich
Elyria
Summary
Results-driven Operations Professional with a strong background in operational management. Delivers process improvements that enhance efficiency and support organizational goals. Skilled in strategic planning and fostering collaboration to achieve targeted outcomes.
Overview
18
18
years of professional experience
Work History
Operations Manager
High Rock Pest Control
Cleveland
04.2023 - Current
- Managed daily operations and service delivery for pest control services, ensuring high-quality standards.
- Trained and supervised staff on pest management techniques, ensuring adherence to safety protocols.
- Coordinated technician schedules to optimize service routes, enhancing operational efficiency.
- Developed client relationships, enhancing satisfaction and retention rates.
- Oversaw inventory management of pest control products, tracking usage and minimizing costs.
- Implemented process improvements, streamlining workflows and elevating service quality.
- Monitored compliance with industry regulations and company safety standards.
- Conducted regular team meetings for effective communication of updates and resolution of concerns.
Business Office Manager
Brookdale Assisted Living
Cleveland
10.2022 - 04.2023
- Managed daily operations of the business office for a senior living community.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Oversaw staff scheduling and ensured adequate coverage for all shifts.
- Processed invoices and maintained financial records to support budget accuracy.
- Coordinated resident admissions and discharges in compliance with regulations.
- Handled resident inquiries and resolved issues promptly to enhance satisfaction.
- Maintained employee records, including payroll, vacation time and benefits information.
Field Service Manager
Vivint
Cleveland
10.2017 - 10.2022
- Oversaw daily operations of field service technicians, providing targeted guidance to enhance task execution.
- Conducted performance reviews for all assigned personnel, identifying areas for improvement and recommending training opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to assess performance, clarify priorities, and deliver constructive feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Interviewed prospective employees and provided input to HR on hiring decisions.
City Letter Carrier
United States Postal Service, USPS
Lakewood
06.2015 - 06.2017
- Delivered mail and packages to designated routes in various weather conditions.
- Sorted and organized mail to ensure timely delivery across all routes.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Scheduled daily activities to meet delivery deadlines and complete routes on time.
- Acted as stand-in manager for clerk manager, assisting in team leadership and daily operations.
Lead State Tested Nursing Assistant
Altenheim Senior Living
Strongsville
09.2008 - 06.2015
- Supported residents in daily living activities and personal care, promoting independence and enhancing quality of life.
- Ensured cleanliness and hygiene in resident living areas and common spaces, contributing to a safe and comfortable environment.
- Assisted residents with meal preparation and service in dining areas. ensuring nutritional needs were met.
- Documented patient information accurately in electronic health records systems.
Education
High School Diploma -
Strongsville High School
Strongsville, OH01-2008
Skills
- Service operations
- Inventory management
- Process improvement
- Compliance monitoring
- Scheduling optimization
- Customer relationship management
- Performance management
- Performance evaluation
- Team leadership
- Staff training
- Procedure development
- KPI tracking
Accomplishments
- MVP Award 2018
- Field Service Manager Safety Champ- East Coast 2021
Timeline
Operations Manager
High Rock Pest Control
04.2023 - Current
Business Office Manager
Brookdale Assisted Living
10.2022 - 04.2023
Field Service Manager
Vivint
10.2017 - 10.2022
City Letter Carrier
United States Postal Service, USPS
06.2015 - 06.2017
Lead State Tested Nursing Assistant
Altenheim Senior Living
09.2008 - 06.2015
High School Diploma -
Strongsville High School