Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Goble

Wichita

Summary

Proven track record in customer service and problem-solving, excelling as a Sales Associate at ATT. Skilled in multitasking and teamwork, I significantly contributed to call center success, consistently meeting performance goals. Demonstrated ability to manage high call volumes with a positive attitude, enhancing customer satisfaction and operational efficiency.

Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

ATT
03.2022 - 08.2024
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Tmobile
07.2019 - 03.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Education

Associate of Arts - Buisiness Administration

Kansas State University
Manhattan, KS
05-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual

Timeline

Sales Associate

ATT
03.2022 - 08.2024

Customer Service Representative

Tmobile
07.2019 - 03.2022

Associate of Arts - Buisiness Administration

Kansas State University
Shane Goble