Shane Lihrman
Rice Lake
Summary
Motivated General Manager with a proven track record at Culver's Restaurants, excelling in sales growth opportunites and team development. Enhanced customer satisfaction through innovative service solutions and effective staff leadership, driving sales growth and operational excellence. Committed to maintaining high standards of quality and compliance while fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
General Manager of Food Service
Culver's Restaurants
03.2021 - Current
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw training and scheduling of more than 70 team members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Assistant Manager
Microtel Inn & Suites
04.2010 - 08.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Accounting
Northwood Technical College
Rice Lake, WI05-2023
Skills
- Cost control
- Creativity and innovation
- Sales growth
- Team development
- Customer service
- Quality control
- Staff leadership
- Operations management
Timeline
General Manager of Food Service
Culver's Restaurants
03.2021 - Current
Assistant Manager
Microtel Inn & Suites
04.2010 - 08.2019
Associate of Science - Accounting
Northwood Technical College
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