Shane McPhillips
Medford,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
08.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Built strong client relationships through consistent communication and effective problem solving.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Aided in training new sales employees on SMART customer service and service-sales mindset development.
Sales Representative
Manhattan Beer Distributors
01.2020 - 08.2022
- Collaborated with marketing to create impactful promotional product displays for increased volumetric sales.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication and everyday store maintenance.
- Led training sessions for new coming merchandisers and had advised a team of two part time associates to fulfill route based duties per store.
- Worked effectively in fast-paced environments.
Store Clerk
Ahold Peapod
06.2016 - 07.2022
- Resolved post-delivery complaints by providing knowledgeable, quick service to meet any need and promote loyalty with our customers.
- Assisted with inventory management to ensure accurate stock levels and reduced shrink through regular product counts each week.
- Processed outgoing orders in an efficient manor to adhere to a tight schedule.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Associate of Science - Computer Science
Suffolk County Community College
Selden, NY12-2023
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Team Collaboration
- Sales expertise
- Pipeline Management
- Inventory Maintenance
- Technical Support
- Sales analytics
Timeline
Sales Specialist
Lowes Home Improvment
08.2022 - Current
Sales Representative
Manhattan Beer Distributors
01.2020 - 08.2022
Store Clerk
Ahold Peapod
06.2016 - 07.2022
Associate of Science - Computer Science
Suffolk County Community College
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