Shane Neidlinger
Altamonte Springs,FL
Summary
Senior casualty claims professional with 7+ years of progressive experience managing complex, litigated commercial auto bodily injury claims and general liability claims. Proven expertise handling $1M policy limit exposures, analyzing attorney demand packages, evaluating severe injury claims, and negotiating settlements 50–90% below demand. Recognized for strong coverage analysis, litigation partnership, reserve discipline, and financial stewardship. Multi-state licensed All Lines Adjuster and experienced claims leader who reduced team cycle times by 41% while overseeing 500+ claims.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Unit Manager
North American Risk Services (NARS)
05.2023 - 02.2026
- Led and developed 40+ adjusters handling auto and general liability casualty claims, serving as escalation resource for complex exposures.
- Oversaw 500+ claims from investigation through resolution, ensuring sound coverage analysis, liability evaluation, and accurate reserve practices.
- Reviewed and approved settlement strategies, denial letters, and authority recommendations on higher-exposure files.
- Reduced team claim cycle time by 41% through structured diary management and operational accountability.
- Conducted quality audits to safeguard financial integrity and regulatory compliance across multi-state jurisdictions.
Commercial Bodily Injury Adjuster
North American Risk Services
09.2019 - 05.2023
- Managed 600+ complex and litigated commercial auto bodily injury claims involving $1M policy limits exposure.
- Reviewed attorney demand packages, analyzed medical records, and assessed liability and damages to determine defensible exposure.
- Negotiated settlements 50%–90% below initial attorney demand amounts, reducing indemnity costs while achieving equitable resolutions.
- Partnered with defense counsel to develop litigation strategy; prepared detailed litigation and authority reports for management review.
- Participated in mediation preparation and high-exposure settlement negotiations.
- Maintained accurate reserves reflective of evolving severity; escalated cases exceeding authority thresholds.
- Identified suspicious claims for SIU referral and pursued third-party subrogation opportunities when applicable.
Auto Property Claims Adjuster
North American Risk Services
08.2018 - 09.2019
- Investigated and resolved auto property claims from first notice of loss through settlement, determining coverage and liability and issuing timely payments.
- Exercised proper judgment and decision making to analyze over 50 claims per week.
Claims Associate Express
State Farm Insurance
05.2017 - 03.2018
- Managed high-volume auto claims, investigated liability, confirmed coverage, and delivered prompt, professional claim resolution.
Customer Service and Grocery Clerk
Publix Super Market
06.2008 - 05.2017
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL05-2016
Skills
- Complex & Litigated Casualty Claims
- Severe Bodily Injury
- $1M Policy Exposure
- Coverage Analysis & Policy Interpretation
- Attorney Demand Evaluation
- Litigation Strategy & Counsel Collaboration
- Mediation Preparation
- Reserve Management & Authority Escalation
- Settlement Negotiation
- SIU Referral & Subrogation Identification
- Regulatory Compliance
- Leadership & Adjuster Development
Certification
0620 All Lines Adjuster License (Active)
Licensed in FL, TX, GA, NC, LA, RI, MS, MT, OK, ID, MN, AR, AL, CT, NM, KY, AZ, DE, SC, ME, IN, OR, UT, NH, WA, WV, WY, NV, VT
Timeline
Claims Unit Manager
North American Risk Services (NARS)
05.2023 - 02.2026
Commercial Bodily Injury Adjuster
North American Risk Services
09.2019 - 05.2023
Auto Property Claims Adjuster
North American Risk Services
08.2018 - 09.2019
Claims Associate Express
State Farm Insurance
05.2017 - 03.2018
Customer Service and Grocery Clerk
Publix Super Market
06.2008 - 05.2017
Bachelor of Science -
University of Central Florida