Shane Orrick
Columbus,MS
Summary
Dedicated Service Manager with extensive experience in optimizing service delivery and enhancing customer satisfaction. Expertise in task management and process improvement has resulted in significant operational efficiencies.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Manager
Cannon Motor Company (Previously Starkville Ford Lincoln)
Starkville, MS
05.1993 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Implemented process improvements, enhancing workflow efficiency and reducing service turnaround times.
- Mentored and trained staff on customer service best practices and operational procedures.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Collaborated with sales teams to align service strategies with overall business objectives.
- Resolved customer complaints in professional and timely manner.
- Developed training programs for new hires, fostering a culture of excellence in service management.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Fire Support Specialist
Mississippi Army National Guard
Starkville, MS
11.1991 - 11.2000
- Coordinated fire support operations to enhance mission effectiveness and ensure safety of personnel.
- Analyzed intelligence reports to provide accurate targeting information for artillery and air support.
- Developed comprehensive training programs to improve team readiness and operational efficiency.
- Led cross-functional teams in executing complex fire missions, ensuring seamless communication among units.
- Advised fire support sergeants of fire planning and coordination techniques and drafted fire support plans for tactical operations.
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
- Directed and implemented cannon, missile, rocket and target acquisition operations, training programs and communication activities.
- Ensured compliance with safety regulations, minimizing risk to friendly forces during live-fire exercises and combat operations.
- Maintained and operated radio and wire communications and encoded and decoded messages using CEOI and grid thrust line templates.
Education
Associate of Applied Science - Automotive Technician
East Mississippi Community College
Mayhew, Ms12-1993
High School Diploma -
Starkville High School
Starkville, MS05-1993
Skills
- Optimistic mindset
- Collaborative team management
- Proficient in task management
- Strategic issue analysis
Accomplishments
Honorable discharge from the U.S. Army
Ford Master Certified Service Manager
Ford Master Certified Warranty Administrator
Built the most profitable service department within 21 dealership over the last 5 years
Recruited, retained, and trained Ford Master certified technicians as well as outlined training planning for new and upcoming technicians
Certification
Ford master certified service manager
Ford master certified warranty administrator
Ford and Lincoln certified pre-owned service manager and administrator
CDK global/dealer logics DMS
Autosoft DMS system
Timeline
Service Manager
Cannon Motor Company (Previously Starkville Ford Lincoln)
05.1993 - Current
Fire Support Specialist
Mississippi Army National Guard
11.1991 - 11.2000
Associate of Applied Science - Automotive Technician
East Mississippi Community College
High School Diploma -
Starkville High School