Tyler Munro
Centereach
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Manager
Smith Haven Mazda
Saint James, NY
09.2021 - 03.2026
- Oversaw service department operations, ensuring high-quality customer experiences and efficient workflow management.
- Developed and implemented training programs for technicians to enhance skills and improve service delivery.
- Managed service appointments, optimizing scheduling processes to increase productivity and reduce wait times.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced service satisfaction ratings.
Service Advisor
Smith Haven Mazda
Saint James, NY
10.2013 - 09.2021
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
Education
High School Diploma -
Smithtown
Saint James, NYSkills
- Optimistic mindset
- Effective team leadership
- Effective multitasking
- Problem-solving
- Customer service
- Analytical reasoning
- Employee training and development
- Reliable and responsible
- Time management
- Conflict resolution
- Workflow management
- Trustworthy and honest
Timeline
Service Manager
Smith Haven Mazda
09.2021 - 03.2026
Service Advisor
Smith Haven Mazda
10.2013 - 09.2021
High School Diploma -
Smithtown