Kaylie Benoit
San Deigo,CA
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Shift Lead
Lazy Dog Bar and Restaurants
San Diego, USA
02.2021 - Current
- Responsibilities included: cash handling, providing direction and feedback to workers, training and coaching new team members, addressing customers and employee complaints, assisting with inventory, following the company policies and health, safety, and employment standards, running restaurant floor while managers are in meetings, assisting manager's daily tasks
Guest Experience Ambassador
Petco Park
San Diego, USA
05.2024 - 09.2024
- Working directly with guests to create positive memories during events at Petco Park by helping guests with everything from delivering a warm welcome, assisting with finding their seats and creating memorable moments
Fan Relation Intern
Toorly
San Diego, USA
06.2023 - 10.2023
- Focus on growing the relationship between an artist and their fanbase through different social platforms
- Plan and execute digital fan events and digital fan projects
Street Team Member
Fan To Band
San Diego, USA
04.2022 - 07.2023
- Participating in productions of events to boost fan engagements, developing creative ideas and strategies to achieve set engagement goals, market and promote artists on social media platforms such as Instagram, Twitter
- Attend multiple fan engagement, marketing, and professional career development workshop monthly, networking with others
Marketing Intern
Music Box
San Diego, USA
01.2023 - 06.2023
- Asset in composing and scheduling social media posts, updating show listings, and film social media content at concerts and events
General Marketing
Humans Were Here
San Diego, USA
09.2022 - 01.2023
- Worked to help with strategies and ideas for a marketing campaign for Plain White T's frontman Tom Higginson's solo project
- Attend weekly meetings to discuss these ideas as well as communicate with the team through Slack
Creative Team Member
Independent Artist
San Diego, USA
04.2022 - 09.2022
- Assisted with content creation and social media posts, monitoring engagement, release plans negotiations, networking with other industry professionals
- Worked on filming behind the scenes content for a music video
Education
Bachelors of Science - Entertainment Business
The Los Angeles Film School
Los Angeles02.2024
Skills
- Microsoft Office
- Adobe Photoshop
- Adobe Premiere Pro, iMovie
- Organization
- Adobe Illustrator
- Social Media Engagement
- Effective Time Management
- Operations monitoring
- Leadership
- Conflict management
- Customer service focus
- Staff supervision
Timeline
Guest Experience Ambassador
Petco Park
05.2024 - 09.2024
Fan Relation Intern
Toorly
06.2023 - 10.2023
Marketing Intern
Music Box
01.2023 - 06.2023
General Marketing
Humans Were Here
09.2022 - 01.2023
Street Team Member
Fan To Band
04.2022 - 07.2023
Creative Team Member
Independent Artist
04.2022 - 09.2022
Shift Lead
Lazy Dog Bar and Restaurants
02.2021 - Current
Bachelors of Science - Entertainment Business
The Los Angeles Film School
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