Shane Ramsay
Aloha, OR,OR
Summary
Dynamic sales professional with a proven track record at Macy's, excelling in customer service and relationship building. Leveraged exceptional people skills and strategic sales strategies to consistently exceed targets, increasing sales revenue by 15%. Adept at mentoring teams and optimizing merchandising displays to enhance customer engagement and drive business growth.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
32
32
years of professional experience
Work History
Sales Associate
BedMart Mattress Superstores
Hillsboro, OR
01.2014 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Manager
Macy's
Clackamas, OR
01.2012 - 01.2014
- Oversaw daily operations, ensuring seamless execution of promotional events and in-store activities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Manager
Macy's
Pembroke Pines, FL
01.2008 - 01.2014
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with cross-functional teams to optimize inventory management and merchandising displays.
- Mentored and trained sales associates to improve product knowledge and customer service skills.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Implemented performance metrics to evaluate team effectiveness and improve overall sales productivity.
- Fostered relationships with key clients to enhance loyalty and increase repeat business opportunities.
- Conducted regular performance reviews, providing constructive feedback to support team development initiatives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Associate
Macy's
Pembroke Pines, FL
01.2002 - 01.2008
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Homelife Furniture
Tigard, OR
01.1998 - 01.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Montgomery Wards Department Store
Beaverton, OR
01.1994 - 01.1998
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Maintained merchandise displays, optimizing visual appeal and inventory organization.
- Collaborated with team members to execute promotional events, increasing customer engagement.
- Conducted inventory checks, identifying discrepancies and ensuring stock accuracy.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Developed rapport with repeat customers, fostering loyalty and repeat business opportunities.
- Resolved customer complaints effectively, improving satisfaction and retention rates.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OR06.1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
Timeline
Sales Associate
BedMart Mattress Superstores
01.2014 - Current
Sales Manager
Macy's
01.2012 - 01.2014
Sales Manager
Macy's
01.2008 - 01.2014
Sales Associate
Macy's
01.2002 - 01.2008
Sales Associate
Homelife Furniture
01.1998 - 01.2002
Sales Associate
Montgomery Wards Department Store
01.1994 - 01.1998
High School Diploma -
Hillsboro High School
Star Academy
Top Ten in Sales District - Macy's
Eagle Award
#1 in Sales for the District- Macy's